Privacy Policy

Effective Date: 04 September 2026

NZ Timber Profiles Limited trading as The Timber Profile Co. (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Your name
Email address
Phone number
Company name
Billing address
Delivery address
Property or site address
Product enquiries
Order information
Credit application information (where applicable)
Any information you include in enquiry forms, emails or phone conversations

If you download one of our guides or resources, we may ask you to provide your name and email address before accessing the download.

We may also collect information automatically when you use our website, including:

IP address
Browser type and device information
Pages visited
Time spent on our website
Referral source
General website usage information

This information is collected through cookies, analytics tools and similar technologies.

How We Use Your Information

We collect and use personal information to:

Respond to enquiries
Prepare quotations
Manage customer relationships
Process orders and supply products and services
Arrange deliveries and freight
Communicate with you about your enquiry, quotation, order, delivery or account
Provide customer support
Manage customer accounts, including credit accounts where applicable
Improve our products and services
Send requested resources
Send marketing communications where appropriate
Measure the effectiveness of our marketing and website
Meet our legal and business obligations

Marketing Communications

If you download a resource, make an enquiry or become a customer, we may contact you with information about our products, services, resources and industry updates that we believe may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

If you unsubscribe from marketing communications, we will continue to send service-related communications where necessary to fulfil your enquiry, order or account.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

These technologies may be used to:

Remember your preferences
Analyse website traffic
Measure the effectiveness of advertising campaigns
Improve website functionality
Deliver more relevant marketing content

We may also use advertising technologies such as tracking pixels provided by third-party platforms to help us understand how visitors interact with our website and marketing campaigns.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

How We Store Your Information

Your information is stored securely using business systems and cloud-based software that support our operations.

These systems may include customer relationship management (CRM) software, email marketing platforms, cloud storage services and other business applications.

Some of these service providers may store information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business. This may include providers of:

CRM and customer management software
Email marketing platforms
Website hosting and analytics
Cloud storage
IT support
Payment or accounting systems
Delivery, freight and logistics services where required to fulfil your order

These providers are only given access to the information necessary to perform their services.

We may also disclose personal information where required or permitted by law.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request that any incorrect information be corrected.

To make a request, please contact us using the details below.

Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

While we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.

The most current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or would like to access or correct your personal information, please contact:

The Timber Profile Co. Limited
Trading as The Timber Profile Co.

09 298 6987

contact@thetimberprofileco.co.nz